Refund and Returns Policy


  • Shipping and insurance is not included.
  • Single pouches are $10 S&I. All case and pallet purchases S&I will be quoted before shipping.

Refund Policy

  • All sales are final. No refunds.
  • All requests for exchanges must be received within 15 calendar days. If product is defective, you must contact us within 15 days from receipt of product via our contact form with details and pictures of the product and the defect; A Biotab7 product is defective if you add the product to water per instructions and the water does not change color. If we made a mistake and shipped the wrong item, send a picture of what you received. If the shipment arrives damaged due to shipper handling, we'll replace sample orders placed online. If the shipment arrives damaged due to shipper handling, for anything other than samples, the title transfer terms of sale will apply. Upon approval of any exchange, we will issue a return authorization number and provide shipping instructions. Any product returned without a return authorization number will not be accepted.

Sales Tax

  • Sales tax: Sales tax will be collected in Florida, and any other state where required by law, unless a sales tax exempt certificate is provided prior to order processing.


  • Unless approved dealer agreement in place, buyer may not resell or export for resale.

Need help?

Contact us at {email} for questions related to refunds and returns.